{"id":1004,"date":"2026-03-05T14:41:59","date_gmt":"2026-03-05T14:41:59","guid":{"rendered":"https:\/\/tywieyecare.co.uk\/?page_id=1004"},"modified":"2026-03-05T14:42:49","modified_gmt":"2026-03-05T14:42:49","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/tywieyecare.co.uk\/cy\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<style>.elementor-1004 .elementor-element.elementor-element-3fdcbad{--display:flex;--min-height:24vh;--justify-content:center;}.elementor-1004 .elementor-element.elementor-element-b0fb067{font-size:19px;line-height:28px;}<\/style>\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1004\" class=\"elementor elementor-1004\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fdcbad e-flex e-con-boxed e-con e-parent\" data-id=\"3fdcbad\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b0fb067 elementor-widget elementor-widget-text-editor\" data-id=\"b0fb067\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2><b>Privacy Policy<\/b><\/h2><h3><span style=\"font-weight: 400;\">1. Who We Are<\/span><\/h3><p><span style=\"font-weight: 400;\">Tywi Eyecare is an optometry practice providing eye care services.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">We are the Data Controller for the personal data we hold.<\/span><\/p><p><span style=\"font-weight: 400;\">Contact details:<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Gofal Llygaid Tywi<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">31A Blue Street, Carmarthen, SA31 3LE<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Telephone: 01267 243440<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Email: <\/span><a href=\"mailto:tywieyecare@gmail.com\"><span style=\"font-weight: 400;\">tywieyecare@gmail.com<\/span><\/a><\/p><p><span style=\"font-weight: 400;\">ICO reg. no. ZB846144<\/span><\/p><h3><span style=\"font-weight: 400;\">2. Our Responsibilities<\/span><\/h3><p><span style=\"font-weight: 400;\">We are committed to protecting your personal information and handling it lawfully, fairly, and securely in line with UK data protection law.<\/span><\/p><p><span style=\"font-weight: 400;\">If you have any questions about how we use your information or wish to exercise your rights, please contact the IG Lead (Rhian Kinnaird) using the details above.<\/span><\/p><h3><span style=\"font-weight: 400;\">3. What Information We Collect<\/span><\/h3><p><span style=\"font-weight: 400;\">We may collect and process the following types of personal data:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Patient details (name, address, date of birth, contact details)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Health and clinical information related to eye care<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">NHS or private care information<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Appointment and correspondence records<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Payment and billing information<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Staff or contractor information (where applicable)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">CCTV images (where in use)<\/span><\/li><\/ul><h3><span style=\"font-weight: 400;\">4. Why We Use Your Information<\/span><\/h3><p><span style=\"font-weight: 400;\">We use personal data to:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provide safe and effective eye care services<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Maintain accurate patient records<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Meet legal and regulatory requirements<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Communicate with you about appointments and care<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Manage complaints and incidents<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Process payments and claims<\/span><\/li><\/ul><h3><span style=\"font-weight: 400;\">5. Lawful Basis for Processing<\/span><\/h3><p><span style=\"font-weight: 400;\">We process personal data under one or more of the following lawful bases:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Legal obligation (e.g. health regulations)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Performance of a contract (providing eye care services)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Vital interests (where necessary)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Public task (where applicable to NHS services)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consent (where required and appropriate)<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Where consent is used, you have the right to withdraw it at any time.<\/span><\/p><h3><span style=\"font-weight: 400;\">6. Who We Share Information With<\/span><\/h3><p><span style=\"font-weight: 400;\">We only share personal data where necessary and lawful, including with:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">NHS bodies<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Other healthcare professionals involved in your care<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Laboratories and service providers<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Regulatory or statutory bodies where required by law<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">We do not sell personal data.<\/span><\/p><h3><span style=\"font-weight: 400;\">7. How Long We Keep Information<\/span><\/h3><p><span style=\"font-weight: 400;\">We keep personal data only for as long as necessary and in line with the Records Management Code of Practice for Health and Social Care (2022).<\/span><\/p><p><span style=\"font-weight: 400;\">Once data is no longer required, it is securely destroyed.<\/span><\/p><h3><span style=\"font-weight: 400;\">8. How We Keep Your Information Secure<\/span><\/h3><p><span style=\"font-weight: 400;\">We use appropriate technical and organisational measures to protect personal data, including:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Restricted access to systems and records<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Password protection and secure systems<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Secure storage and confidential disposal<\/span><\/li><\/ul><h3><span style=\"font-weight: 400;\">9. Your Rights<\/span><\/h3><p><span style=\"font-weight: 400;\">Under UK GDPR, you have the right to:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Be informed about how your data is used<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Access your personal data<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Request correction of inaccurate data<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Request deletion of data (where applicable)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Restrict processing<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Data portability<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Object to processing<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rights relating to automated decision-making and profiling<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Requests can be made verbally or in writing. We aim to respond within one month.<\/span><\/p><h3><span style=\"font-weight: 400;\">10. Complaints<\/span><\/h3><p><span style=\"font-weight: 400;\">If you are unhappy with how we have handled your information, please contact us first so we can try to resolve the issue, 01267 243440<\/span><\/p><p><span style=\"font-weight: 400;\">You also have the right to complain to the Information Commissioner\u2019s Office (ICO):<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Website: www.ico.org.uk<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Telephone: 0303 123 1113<\/span><\/p><h3><span style=\"font-weight: 400;\">11. Changes to This Policy<\/span><\/h3><p><span style=\"font-weight: 400;\">This Privacy Policy is reviewed regularly and updated when required to reflect changes in law or practice.<\/span><\/p><p><br \/><br \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Privacy Policy 1. Who We Are Tywi Eyecare is an optometry practice providing eye care services.We are the Data Controller for the personal data we hold. Contact details:Tywi Eyecare31A Blue Street, Carmarthen, SA31 3LETelephone: 01267 243440Email: tywieyecare@gmail.com ICO reg. no. ZB846144 2. Our Responsibilities We are committed to protecting your personal information and handling it [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1004","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tywieyecare.co.uk\/cy\/wp-json\/wp\/v2\/pages\/1004","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tywieyecare.co.uk\/cy\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tywieyecare.co.uk\/cy\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tywieyecare.co.uk\/cy\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tywieyecare.co.uk\/cy\/wp-json\/wp\/v2\/comments?post=1004"}],"version-history":[{"count":4,"href":"https:\/\/tywieyecare.co.uk\/cy\/wp-json\/wp\/v2\/pages\/1004\/revisions"}],"predecessor-version":[{"id":1008,"href":"https:\/\/tywieyecare.co.uk\/cy\/wp-json\/wp\/v2\/pages\/1004\/revisions\/1008"}],"wp:attachment":[{"href":"https:\/\/tywieyecare.co.uk\/cy\/wp-json\/wp\/v2\/media?parent=1004"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}